Refund Policy

Last updated 2026/08/24

No refunds on credit purchases

Credit purchases are final. Once a payment for credits has been confirmed, it cannot be refunded or reversed, and the credits added to your balance cannot be exchanged for money.

No refunds or reversals on completed actions

Once an action has been confirmed and credits have been deducted for it — adding an employee, creating an appointment, uploading a file, or any other priced action — that charge is final. There is no mechanism in Companion to reverse a debit or restore spent credits, even if you change your mind afterward.

Why every priced action asks you to confirm first

Because nothing is refundable, every action that costs credits shows you, before it runs, exactly what it is, exactly what it costs, and exactly what your balance will be afterward — with a separate confirm click required. This step exists specifically to protect you from spending credits by accident. Please read it before confirming: it is the only point at which you can stop an action before it becomes final. Once you confirm, the action and its charge cannot be undone.

Payment issues

If a Yoco payment fails or is declined, you are not charged and no credits are added — you can simply try again. If you believe you were charged by Yoco without receiving the corresponding credits, contact us and we will investigate.

Contact

Questions about a specific charge can be sent to dev@clinicplusbooking.co.za — while charges themselves are final per this policy, we're happy to help investigate anything that looks wrong.